Contact Us
We answer every message. Replies within 1 business day, Monday to Friday, Japan Standard Time (UTC+9). Messages sent over the weekend are answered on Monday.
Please include your order number if your question is about an order — it lets us answer in one reply instead of three.
What to contact us about
| Before you buy | Extra photographs, measurements, condition questions, whether an item has been serviced, what is included in the box. Ask — we have the item in hand and we will photograph anything you want to see. |
| Combined shipping | Buying more than one item? Email us before paying. We ship them together and refund the difference in shipping. |
| After you buy | Order status, tracking that has stopped updating, address corrections before dispatch. |
| Returns | See Returns & Refunds. Email us with your order number to start one. |
| A problem | Item not as described, damaged in transit, parcel not arrived. Contact us first — we resolve these directly and quickly. |
Business details
Business hours: Mon–Fri, 09:00–18:00 JST (UTC+9).
Our full business registry details — trading name, representative, registered address, invoice registration and antique-dealer licence numbers — are published on the About page.
We are a small operation shipping from Japan, so we do not run a phone line — we would rather answer carefully by email than badly by phone. Everything, including disputes, is handled by the same people who packed your order.
Language
We correspond in English and Japanese. Please write in either.